Introduction
We want everyone to feel welcome and comfortable on our tours. This statement sets out the accessibility features, facilities, and considerations you can expect when travelling with us.
Our aim is to provide clear information so you can make an informed decision about whether our tours are right for you and to help us support your needs as best as possible during your journey.
Contact & Support
Special Requirements:
To ensure your comfort and that we can accommodate you safely, it is essential to contact us before booking if you:
Have mobility or accessibility needs
Want to bring a mobility aid on tour
Require ground-floor or accessible accommodation
Are travelling with a carer or companion
Require a booster seat for a child
Wish to bring a service or assistance dog on tour
Have any other special requirements or questions about tour suitability
Contact Options:
Email:
Tour & booking enquiries: tours@rabbies.com
Accommodation enquiries: rooms@rabbies.com
To share feedback: feedback@rabbies.com
Phone: +44 131 226 3133 (7am -5pm everyday)
Transportation
All our UK and Irish tours are operated in 16-seat Mercedes mini-coaches, or similar.
In Europe, we use slightly larger 19-seat vehicles.
All tour groups are limited to a maximum of 16 passengers.
Entering and Exiting the Coach
Entry and exit from the mini-coaches is via the front passenger door and three steps onto the coach. The height from the ground to the first step is approximately 10 in / 26 cm and the two internal steps are between 6 in / 15 cm and 8 in / 20cm high.
There are handrails on both sides of the entry steps, and the steps are clearly marked and have non-slip treads.
Staff cannot offer physical assistance when boarding or disembarking from the buses or at any point during the tour. Passengers should be comfortable getting on and off the coach independently or with the assistance of a travelling companion.
Our coaches are not wheelchair accessible. By prior arrangement, we may be able to accommodate a foldable, lightweight mobility aid.